I cannot say enough good things about this company and employees. In February a terrible accident happened at my house in my garage. A man was working on my sister's car and it fell on him, almost crushing his head. He suffered traumatic head injuries but thank God he is going to be okay. I have never seen so much blood!! On a Saturday evening their crew, headed up by Dakota who was amazing, came to my home and cleaned my garage spotless. The whole experience was made so much easier because of the kindness and compassion of their crew, management and everyone involved. They are true professionals!! I have never had such a horrible experience that will be with me for a lifetime, but it was made so much easier when dealing with a company that has a true heart for their customers. I highly recommend SERVPRO to everyone....they're a company that cares about more than money. THANK YOU SERVPRO!!

A most excellent company. Responsive, thorough, very careful with owners' property. Working crew most professional. Management Kevin Lancaster and the crew were the best. 100% would use them again.

Firstly, this review is going to sound like it was planted here by a bot or SERVPRO employee or some such thing. It is not. My wife and I moved here to Salem, VA in October from Burbank (Los Angeles), CA. Our sewer main exploded into our basement from its bathroom last Monday, the 27th of March.  Thank God for insurance, and thank God for SERVPRO. I have to tell you, I have never seen an outfit more organized, more courteous, more helpful, more knowledgeable nor more outright friendly as these people from Roanoke SERVPRO. I just know I'm going to forget someone, but here they are, Melina, Scott, Dakota, Sean, Mitzi, Justin, and Cindy - and managers Morgan and Robbie and even the Vice President, Kevin Lancaster stopped by. This was manpower, ladies and gentlemen, and the force and wherewithal with which they attacked this sewage-y mess in our basement was astonishing. The day after the overflow they were here, and that night the entire basement carpet, tile flooring in the bathroom and on the stairwell stoop were completely torn out and the floor disinfected. The baseboards were all removed; the walls were all opened up to the studs up to 18 up from the floor and everything inside disinfected so that their blowers could dry what was inside and clean air could flow in and out of the area. They were here Tuesday through today, Monday, one week, and both days on the weekend included. They would call ahead and ask if was okay for them to come over and totally accommodated our schedule and our wishes. This company provides phenomenal service and organization, have no doubt about that - we do not take those qualities lightly. When you don't know anybody in or around a place you just moved into, you cannot make enough new friends. I consider all the good, kind folks down at the Roanoke SERVPRO to be our friends from now on. They certainly are our heroes