Photo Gallery

Group of men standing in front of SERVPRO cars

The Team heads to Texas to help

When we heard our Texas friends needed help our team didn't hesitate to go help out. One Team applies to our neighbors near and far. 

5 people standing in the police department

Business Development Coordinator Brenda Eanes providing lunch to the Radford City Police Department

Our Marketing team is taking 2021 to Serve those who Serve the Community. It is just a small gesture for such big service but we are happy to provide lunch to our local heroes. 

Meals From The Heart Program at the Ronald McDonald House Charities

Our SERVPRO of Roanoke Marketing team participated in the Meals From The Heart Program at the Ronald McDonald House Charities of Southwest Virginia! This program allows for home-cooked meals to be prepared and cooked by volunteer groups and individuals so that families can sit back and enjoy the comfort of a home cooked meal after having spent the whole day in the hospital.  We were thankful for the opportunity to be able to contribute to this wonderful program, and we had a great time while doing it!

For more information on the Ronald McDonald House Charities of Southwest Virginia, click here!

And for information on the Meals From The Heart Program, and how you can get involved, click here!

SERVPRO of Roanoke's Proud Partnership

SERVPRO of Roanoke County was proud to partner with the Ronald McDonald House Charities of Southwest Virginia to provide them with a newer, lower mileage vehicle so they can continue to help serve and support the families who are in need of a home away from home to be near their children during a difficult time.

Our New IICRC Health & Safety Certified Technicians

This morning we were able to congratulate two of our SERVPRO team members on their newest IICRC certifications.  Dakota Jones, one of our Crew Chiefs, and Mason Walker from our Marketing Team were both presented with their IICRC Health & Safety Technician Certifications this morning!  Congratulations to them both!

15 Newly Certified IICRC Water Damage Restoration Technicians

Earlier this month we hosted an IICRC Water Damage Restoration class here at our SERVPRO of Roanoke facility. We are proud to say we had a 100% pass rate for the class, and we have 15 newly certified Water Technicians on our team! Congratulations everyone!

Team Trip to the Rail Yard Dawgs Game

SERVPRO of Roanoke County was closed in honor of Martin Luther King Jr. Day and our team went to the local Rail Yard Dawgs game.  What a wonderful Monday treat! 

Work Anniversaries!

This month we are celebrating 6 work anniversaries here at SERVPRO of Roanoke.  Pictured is Tony Terry celebrating 10 years, Cindy Campbell celebrating 3 years, Shawn Lancaster celebrating 1 year, and Mason Walker celebrating 6 years with SERVPRO of Roanoke.  Not pictured above is Clare Holt celebrating 4 years, and Christian Crawford celebrating 3 years!

Guns and Hoses Hockey Game 2019

We teamed up with the Nowinski Insurance Agency to sponsor the Chuck a Puck event at this year's Guns and Hoses Charity Hockey Tournament!  This year's prize was the Vizio TV pictured above!

Stop The Bleed Trauma Station

We'd like to recognize our own Clark Goodman, the chairman for our Local Emergency Preparedness Committee, along with Sarah Dinwiddie with Carilion Clinic and Charlene Vail, the Coordinator of Health Services for Roanoke County Public Schools, for organizing our sponsorship of a Stop The Bleed Trauma Station in a local school.

Roanoke Regional Chamber 129th Annual Meeting of the Membership & Cocktail Party

This past Tuesday evening Carolyn and Clark attended the 129th Annual meeting of the Membership & Cocktail party for the Roanoke Regional Chamber.  It was a wonderful evening put on at The Hotel Roanoke.

Humanitarians of the Year

The owners of SERVPRO of Roanoke County, Quinn and Lisa Mongan, were honored by the Kiwanis Club of Salem as the Humanitarians of the Year.  The award was presented by our own Lisa Bain, "For Selfless Dedication to Fellow Human Beings in Their Time if Need."  

Winner of the 2018 Industry Excellence Award: Mason Walker

We are proud to announce that our own Mason Walker was the recipient of the 2018 Industry Excellence Award from the New River Valley Apartment Council.  A big congratulations to Mason! 

Rising River Level Causing Road Closures

With the rising river levels, it is important to stay tuned in to the local weather and news stations on information on road closures and flash flooding alerts!  This photo was taken right on Riverside Road here in Salem, which has recently been closed off!

Rock A Tee Day

We have our whole SERVPRO team out Rockin their Tees today to show our support for the families impacted by Ronald McDonald House Charities of Southwest Virginia!

Check out their website from the link above, and their Facebook page here!

Commercial Sales and Marketing Course

This past week our Marketing Team headed to Gallatin Tennessee to the SERVPRO Industries Corporate headquarters for a commercial sales and marketing course!  It was great seeing the amazing corporate operation that supports us, as well as connect with other SERVPRO franchises from around the country!

5 Year SERVPRO Anniversary

Congratulations to Barbara Headen for celebrating her 5th year here at SERVPRO of Roanoke!  We are very lucky to have such amazing employees who stay with us!  We look forward to many more years to come!

Fifth Year Celebrations!

Congratulations to Mikee Bogan for celebrating his fifth year here with SERVPRO of Roanoke!  He started off as a Technician, moved up to Crew Chief, moved into our office, and now is a Production Manager for us!  Good Work Mikee!

Employee Certification Training Program

Here at SERVPRO of Roanoke, we are very thankful to have employees who are constantly looking for new ways to grow and learn more about the industry.  Here we have Julie Vest, Hannah Seagle, and Amra Kolenda receiving their ECTP certificates!  Julie got hers in Crew and Water, Hannah got her Crew, Water, and Fire certificates, and Amra got her Crew certificate!  Congratulations Ladies!

Rug Restoration

To get these rugs back to their best shape following a water damage, they must first have all the water extracted from them.  Following the extraction or drying process, these rugs will go through a thorough cleaning process before being returned.

Loading Up Water Damage Items

Part of cleaning up a water damage is getting rid of the contents that cannot be saved.  We take care of getting rid of any unwanted items left behind from a water damage, so you do not have to!

Green Team

After this home experienced a water damage, Dakota and Cindy were on the job ensuring that no excess moisture was left behind.  This is important for preventing future damage and mold growth.

Our Green Fleet in Action

Following a fire damage at this local College, our team was proud to arrive in our trusty green caravan to help make this fire damage, "Like it never even happened."

Storm Damage, "Like it never even happened."

Following the crazy rainstorms and flooding a few weeks ago, our team is still getting called in to help clean up the damages to local homes.  Robert and Xavier are all smiles after making this damage, "Like it never even happened."

Commercial Air Duct Cleaning

After a fire broke out in this University's research facility, they were in need of a deep clean to get rid of all the smoke residue.  This included an air duct cleaning so that none of the smoke remained circulation from the Air Duct systems throughout the building.

What a Small Leak Can Turn Into

After a customer found water dripping from the ceiling of her garage due to a leaky pipe, she called in our team to check out the damage.  Upon further inspection, the ceiling tiles affected by the water leak had developed a mold growth that needed to be taken care of.

Red Clay Stains

This college art studio is being repurposed for a new program, so they called on SERVPRO of Roanoke to clean up all the thick red clay that was matted on the walls, as well as the red dust that covered the ceiling and walls!

WFXR Interviews our own Kevin Lancaster

During the crazy storm events that led to much of our local area experiencing flooding, Sophia Borrelli with WFXR Fox spoke with our Kevin Lancaster on tips for dealing with all the flood damages going on in our area

All-Team Tuesdays!

Every Tuesday Morning our team gets together for an all-company meeting.  We discuss safety protocol and issues, go over current events, and do an overall check-in.  This keeps our team united and up to date from week to week!

Water Damage Following Big Storm

After a few consistent days of heavy rains, this home's sump pump could no longer keep up with the inflowing water.  Pictured is the standing water that was in need of extraction before further damage could ensue.

Water Extraction Post Storm

After the crazy storms of last week, our team has been working diligently to help take care of all of the damages experienced throughout our area.  Here is one of our team members extracting water from a home that had flood damage as a result of those storms.

Storm causes 100 Ft. Oak Tree to Fall on House

After a large storm with heavy winds hit the area, a 100 ft oak tree was knocked over onto a family's home.  The damage went all the way through the roofing and into a bedroom.  

Warped Flooring After Water Damage

These wooden floors became warped and damaged after a water loss occurred in this home.  Sadly, the water sat on the flooring long enough that they were warped beyond repair.

Mold on Contents

It is not uncommon for mold to affect contents in a home, especially if they are stored in damp environments, such as basements or garages.  This is an example of a moldy book that was found in the basement of a house!

Mold Growth

It does not take long for mold to grow and spread.  This home is a great example of what can happen if a water damage is not found and taken care of in a timely manner.  

Platinum Winners of Best Home Restoration Company

We are proud to announce that SERVPRO of Roanoke is the Platinum winner of The Best Home Restoration Company of 2018 in The Roanoker's Best of Roanoke 2018!  

Roanoke Valley Firefighters Foundation Foundation Charity Golf Tournament

Despite a scary weather forecast, our team was able to enjoy a beautiful Saturday out at the Roanoke Valley Firefighters Foundation Charity Golf Tournament at the Roanoke Country Club.  We look forward to next year!

Water Cleanup in Action

After a commercial building suffered major water damage, our crew is working diligently to help get the situation taken care of.  The crew is working to get all the excess water up.

The Greater Roanoke Today Show WFOX 910

Owners, Quinn and Lisa Mongan, were the guests on The Greater Roanoke Today Show WFOX 910 May 2, 2018.  They were hosted by Joyce Waugh, who is the President and CEO of the Roanoke Regional Chamber!  

Ce class on Restorative Drying for Water Damage

Tuesday, April 24, our very own Lisa Bain taught our CE class at the beautiful Springhill Suites by Mariott in Roanoke, VA. It was the perfect rainy day to learn about Restorative Drying for Water Damage!

Celebration of Heroes Breakfast

SERVPRO of Roanoke was honored to sponsor the awards for 1st Lt. Jason Crouch, Firefighter-Paramedic Kyle Inman, and Firefighter-Paramedic Brad Dinwiddle of the Roanoke Fire-EMS at the Celebration of Heroes Breakfast at the Hotel Roanoke.  Pictured is Lisa and Quinn Mongan with the award recipients.  

Fire Damage

This fire was determined to be caused by an improperly disposed of cigarette.  The fire engulfed the first level of the home damaging the home and the contents.  The paint bubbled off the walls due to the heat.  Very frightening view.

Soot Strands

The "spider webbing" that you see here are actually called soot strands.  These are not the result of inadequate housekeeping.  Soot strands are common when there is a lot of smoke.  They are a fine black particle, mostly composed of carbon, produced by incomplete combustion of coal, oil, wood, or other fuels. 

Fire Damage

This is what happens to your home in the event of fire.  The fire burnt through the ceiling, collapsing the ceiling and the insulation into the master bedroom.  The water used to extinguish the fire collapsed what little insulation was left, leaving the homeowner with this mess!

Fire Damage to Attic

This fire started in the attic and spread through out the 2nd floor of the home.  The fire burnt through the roof, then collapsed the ceilings on the 2nd floor.  The water used to put out the blaze also caused much damage to the structure.

Mold on air vent

If you are ever cleaning the air vents in your home and notice mold growth - STOP!   Mold spores are everywhere in our environment and can enter homes easily and grow quickly.  Always use exhaust fans in bathrooms, kitchens and laundry rooms!

Mold growing on walls

This home was being remodeled and had a small pipe leak which cause water to drip.  In the heat of the summer with high humidity and the house closed up and no air conditioning, this is what the contractors came back to in only 2 weeks!

Tree Falls on home

A severe thunderstorm over Salem in June caused a tree to fall and hit the back of a home.  The tree caused the guttering to come off as well as damaged the roof and the siding, resulting in water damage on the interior of the home as well.

Commercial Water Damage

This local business suffered water damage due to a broken pipe that sprayed water throughout the evening resulting in the ceiling collapsing in areas.  SERVPRO was able to be onsite within 30 minutes of receiving the call to get the clean up started and water extracted.  The faster we can get to a water damage reduces the damage by thousands of dollars.

Manufacturing Facility Flooding

The area had received a severe rainstorm which resulted seemed to stop over Salem VA. A local manufacturer was in the middle of having their roof repaired when the storm hit.  Unfortunately, the temporary tarps were no match for the heavy rain and resulted in water damage to the office area's.

Fast Auto Loans

SERVPRO assisting our local businesses providing emergency service for water damage due to a fast moving storm.  The sewer system had backed up due to the amount of water in the storm drains.  SERVPRO provides 24/7 Emergency Service

Elementary School

SERVPRO of Roanoke providing water damage services to a local School in Vinton after the main water line had burst. Thankfully, the damage was not too bad, just a lot of water to extract!

Lisa Bain awarded the 2017 Service Before Self Award

Lisa Bain, SERVPRO of Roanoke, Montgomery & Pulaski Co. was awarded the 2017 Service Before Self Award from the Rotary Club of Salem VA.  We are so proud of Lisa and thank her for her endless service to our community.  It is a honor to work with people that put Community Service before themselves!

Here we GROW again!

Here we grow again!  In order to provide additional services to our customers, SERVPRO of Roanoke has added an additional 24,000 Sq Ft of space!  We are expanding our contents cleaning department, warehouse and office space!  

SERVPRO suports our Roanoke Rampage

The Roanoke Rampage Fire and Police Football Team is made up of professional fire, police, EMS and public safety workers throughout Roanoke and the New River Valley. The Roanoke Rampage football team was formed to raise money for local charities while playing competitive football in the National Public Safety Football League (NPSFL). All players, coaches, and team assistants are strictly volunteers.



2016 Heritage Bronze Award

SERVPRO Corporate honored SERVPRO of Roanoke with the 2016 Heritage Bronze Award for outstanding sales!  We are so excited that word our quality workmanship is spreading!

Thanks to our highly quality staff for making this happen!

Employee Continuing Education

SERVPRO of Roanoke places the highest importance on continuing the education of our dedicated crew members. We want to ensure our staff is the most knowledgeable in the field when it is your home and belongings on the line. Our ultimate goal as a company is to best serve our customers in their restoration needs and invest in our employees. This is a commitment we take seriously, and a bar we will continue to reach and raise as we grow.

2015 Employee Certifications

2015 Employee Certifications! Our employees continue to increase their knowledge by getting certified in IIRC (The Institute of Inspection, Cleaning and Restoration) and/or ECTP (Employee Certification Training Program). Thank you all for ensuring we maintain our high standards of certified employees. We continue to have the most knowledgeable employees in the Restoration business!

SERVPRO Veterans

SERVPRO of Montgomery & Pulaski Counties honors our own Vets, representing the US Navy, US Marine Corps and the US Army

Our Ribbon Cutting!

SERVPRO of Montgomery & Pulaski Counties opens our new Christiansburg location!

Sharon Scott, Montgomery Co. Chamber of Commerce, Mayor D. Michael Barber and Quinn & Lisa Mongan of SERVPRO of Roanoke, Montgomery & Pulaski Counties

Large Loss Ready!

We are ready for whatever happens - no matter how big or small.


SERVPRO of Roanoke is a designated Large Loss Team which means we can handle any disaster, anywhere!  When disaster strikes, call SERVPRO of Roanoke to make it like it never even happened!

Ribbon Cutting for Christiansburg Location

Mayor Barber, Quinn & Lisa Mongan, Kayla Henson, Kevin Lancaster, Robbie Terry

SERVPRO's on site training facility

SERVPRO believes in training its crew. In our 46 seat training facility our crew receives training. We also offer this room to community groups.

On Site Contents Storage

We have our own on-site contents storage facility. You can have peace of mind that your contents are safe in a climate controlled, secure location, while your home is being restored after fire or smoke damage.