SERVPRO of Roanoke County Employee Photos

SERVPRO Team

Kevin Lancaster

Kevin Lancaster is Vice President of Operations and General Manager. Kevin joined SERVPRO of Roanoke County in 2007 and now has 30 years of experience in the Fire & Water Restoration business. Kevin specializes in Meth Lab clean up, Hoarding jobs and Trauma/biohazard cleanup. Kevin is certified with the Institute of Inspection Cleaning & Restoration Certification and is a Master Fire & Smoke Restorer, Master Water Restorer and Master Textile Cleaner.

He is also certified in Carpet cleaning, Upholstery & Fabric Cleaning, Water Damage Restoration, Color Repair, CPT Repair & Reinstallation, Stone, Masonry & Ceramic Tile Cleaning, Applied Structural Drying, Health and Safety, Biohazard cleanup, Fire and Smoke Restoration, Commercial Drying Specialist & Applied Microbial Remediation. He is also an IOT Licensed Mold Remediation Technician.

Julie Wilburn

Julie is our Office Manager here at SERVPRO of Roanoke. She is in charge of all office operations and she is the storm team coordinator in the event that disaster strikes our area. Julie previously worked in the insurance industry and is IICRC Water, Fire & Smoke Restoration, Odor Control certified, as well as ECTP certified in crew, water, and fire! Julie is the first one in the office and usually the last one to leave…Needless to say, she has been a great asset to SERVPRO.

Kayla Henson

Kayla Henson is Co-Owner here at SERVPRO of Roanoke. She first started with our team in 2010 routing for our marketing team while she attended college. After graduating from Radford in 2014, Kayla came on as our HR Manager, and then later added Marketing Manager to that title and most recently Co-Owner. She is our go-to lady around the office, and she is always willing to lend a helping hand!

Teresa Dooley

Teresa is the first face you will see when entering SERVPRO of Roanoke, and she is an integral part of our Office team. She is our amazing receptionist who came to us in 2016. She is invaluable in her ability to communicate and help schedule appointments with our customers, as well as coordinating jobs for our teams.

Tami Kimberlin

Tami started with us back in 2015, and she is one of our Job File Coordinator here at SERVPRO of Roanoke. Tami is ECTP crew, water, fire, and carpet & upholstery certified, as well as ICRC water certified, making her a true asset to our office team. Tami helps with coordinating current and upcoming jobs, as well as communicates with our customers on a daily basis!

Julie Vest

Meet Julie! After moving in from doing field work with us here at SERVPRO of Roanoke. She has been a Job File Coordinator with us since March 2018, and she is certified in ECTP for both crew and water. Julie works with coordinating incoming and ongoing jobs in the office, and she also is one of the friendly ladies you may speak with when you call into our office!

Talethia Nance

Talethia Nance is our Warehouse Supervisor. You can find "T" out in the warehouse managing the cleaning department that takes care of all soft contents, furniture, laundry and collectibles. Talethia oversee's the inventory and cleaning of incoming contents as well as insuring all items are cleaned to our standards of excellence. She then oversee's the repacking of items cleaned and keeps them until they can be put back into a client's home, "Like it never even happened."

Clark Goodman

Clark Goodman is a Business Development Coordinator for SERVPRO of Roanoke. Clark has completed the ECTP courses and is IICRC water certified. Clark lives in Roanoke with his family and works the Roanoke and Franklin Co. area's. Clark was named the 2016 Ambassador of the year by the Salem-Roanoke Co. Chamber of Commerce. Clark is also a member of the Roanoke Kiwanis Club, Senior Networking Group and the Virginia Apartment Management Group.

Quinn Mongan II

Meet our Co Owner Quinn Mongan II. Quinn is a second generation owner and has been pivotal in its continued success. He has helped to manager our Reconstruction Team and most recently our Fire Production Team.

picture of woman smiling in front of green SERVPRO wall

Cameka Manns

Cameka Manns is a Roanoke native who has joined our accounting team. Always a smiling face and very organized. We are thankful to have her on board and look forward to watching her career growth.

Matt Collins

Matt Collins is our Senior Restoration Supervisor. He has several years of experience and has the following certifications: Water Damager Restoration-WTR, Fire & Smoke Restoration, and Odor Control. He is IICRC Certified and has continuing education credits in Cleaning and Restoration.