Recent Why SERVPRO Posts

Air Quality Addressed the SERVPRO Way

7/12/2022 (Permalink)

Keeping your business space clean can be tough alone, especially when you can’t even see one of your biggest concerns. Air quality can be hard to maintain if you aren’t undergoing routine maintenance to tackle each issue. Thankfully, SERVPRO has a system that not only improves air quality by eliminating odor, but it also tackles those microbes that are not visible to the naked eye.

Patented roto-scrapers remove visible debris from air ducts, which is then vacuumed out and collected in containers to make sure no remnants are left, and finished off with a HEPA Filtration system to remove 99.7% of particles that were trapped in the air. Sealants can also be applied to tackle and prevent larger concerns, such as microbes that can cause illness. 

Our trained team of professionals can steer you in the right direction to ensure you are receiving the service that your commercial or residential location needs, without tacking on extras. For more information on HVAC and air duct cleaning, call us today, (540) 389-5818.

Why SERVPRO for Restoration

7/12/2022 (Permalink)

Have you ever had a personal item that had been damaged and you thought it was beyond repair? SERVPRO can tackle the big problems, like damage from storms or fires, but we also make sure to take the time to restore those items that may seem insignificant to some, but have big meaning to the people they belong to.

Thanks to our tried-and-true techniques, we are able to clean even the hardest to revive items. This means that even if you have damage to items like clothing, paperwork, electronics, and much more, SERVPRO has a team assembled that have the knowledge to handle your personal effects and restore them, if at all possible. We offer a range of options to cater to the needs of different levels of care, and make sure you are not only saving where you need to, cost-wise, but preventing further damage from taking place over time.

Don’t believe us? Check out this restoration job where one of our employees realized a much beloved leather jacket was damaged beyond what he thought was fixable, and was completely restored to its original condition. This item measured an unbelievable “7,718” on the contamination scale (“30” is considered hazardous), and came out an impeccable “0” after running it through our ESPORTA Wash System.

See how we can help you revive the items that you cherish and help make your house a home by calling SERVPRO at +1 (540) 389-5818.

Helping Hands at Feeding America

7/14/2021 (Permalink)

Pandemic Volunteers

During the pandemic many of our neighboring volunteer organizations struggled to find volunteers. Our owners and Marketing team decided what better way to help than to volunteer our time in the community we serve. Feeding America in our area was one organization we love to support and happy to help. They check temperatures and require gloves and masks to come into the building. They take measures to make a safe place to volunteer. Once inside you can help clean off all the food, sort boxes, check for damages, or do pack up. It is an awesome time to meet other volunteers in the community. The team has decided to spend time each month helping organizations like Feeding America. You can check with your local chamber or library to find local organizations in need of helping hands. Feeding America Southwest is always looking for smiling faces and a helping hand to serve the community.

Salem Roanoke County Chamber Awards Breakfast

4/29/2021 (Permalink)

5 adults standing smiling The team at the Salem Roanoke County Chamber Awards Breakfast.

Our team had the great pleasure of attending the Salem Roanoke County Chamber Award Breakfast this week. All the members of our Marketing team serve as Ambassadors at our local Chambers to help service the community and to support other local businesses. At the awards breakfast, Clark Goodman our Business Development Coordinator was presented with the Judy Griensenbrock Volunteer of the Year Award. Clark is a pivotal member of our community and to the team.  Early in his career he was awarded Rookie of the Year with the Homebuilders Association and Ambassador of the year in 2016 with our Chamber. He has served in the Chamber Golf committee for 7 years and has been a pivotal member of our chamber. He has served the community through the Kiwanis Club of Roanoke for the last 7 years and will be President in October. He has helped lead a few of their key projects that benefit the community such as their Bocce tournament and their Kiwanis pancake and Auction. He has most recently participated in their literacy program to read for third graders as well as community trash clean up. Around the office at SERVPRO Clark is always there to assist above and beyond his job and lend a helping hand

First Responder Recognition

2/19/2021 (Permalink)

A big part of what makes our community great is all the amazing First Responders. The men and women who get up each day to serve our community and keep us safe, local heroes. We try and honor our local heroes any chance we get. This year we decided to kick off the year with providing lunch from our local restaurants to the First Responders. Our Business Development Coordinator plans on providing lunch throughout the year  as a small token of appreciation. Again a big thank you to our local restaurants and First Responders for being apart of what makes our community so awesome. To see more on the local restaurants and local First Responders make sure to follow our Facebook and instagram accounts.

Happy Holidays From SERVPRO

12/7/2020 (Permalink)

four adults standing locking arms Owners Quinn and Lisa Mongan with Chamber Director Beth Bell and Fiona the Gingerbread

Every year at this time at SERVPRO we really get into the holiday spirit. Our office team sets up games, secret Santa, decorations and all. One big part of our holiday celebrations is our Thanksgiving breakfast and our holiday breakfast in December. It is a time for us to come together as a work family and celebrate one another and the holidays together. This year was even more special as Covid has cancelled a lot of plans and events this year. We were able to offer breakfast and still stay socially distanced which made our team happy to have a little sense of normalcy this year. We also had a visit from our local chamber director and a few North Pole visitors. We are looking forward to continuing this tradition for years to come. 

JDRF Month

10/16/2020 (Permalink)

Every year on Southside Lane we get pretty pumped about the JDRF One Walk. This year the walk is virtual but we are still full steam ahead. In previous years we have done pie the bosses, raffle tickets, lunches and flamingo flockings. This year we have changed a few options for great social distance fun. Kayla our team captain has put together some amazing raffle items this year as well as great team shirts.  JDRF is the leading non profit in the fight against type 1 diabetes.  JDRF helps to change the lives of those with type 1 diabetes and their families. The funds raised through JDRF events are used to find a cure and in the meantime find ways to make their current routines easier. 

Helping the Community

9/18/2020 (Permalink)

Giving back to the community is a big part of our blueprint. Every year we are happy to be a sponsor for Roanoke Kiwanis Annual Pancake and Auction Day. Kiwanis Club of Roanoke uses funding from the event to give back to the community each year. Our Business Development Coordinator Clark Goodman is the Vice President and on the committee for KPADS. The Kiwanis Club of Roanoke have held the event for 25 years. Many thought it wouldn’t make year 25 due to COVID but the team was able to pivot and this year they will offer a drive through option to keep everyone safe. We love all they have done and continue to do in the community and are happy to have our team member a part of such a great organization. The KPAD event is this Saturday September 18th, 2020 and you can still get tickets to attend.

Proactive Cleaning

4/28/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

·         Kitchen/Food Areas

·         Bathrooms

·         Schools/Classrooms

·         Offices

·         Retail Spaces

·         Water Fountains

·         Shelving/Racks

·         Sales Counters

·         Carpets and Rugs

·         Stair Handrails

·         Elevator Cars

·         Playground Equipment

·         Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services or fogging , call the experts today – [SERVPRO of Roanoke 540-389-5818]

Lending a Hand: Feeding America

2/19/2020 (Permalink)

group of five people smiling Our Marketing Team at Feeding America Southwest

At SERVPRO we place a high value on community service. Our team jumps at the chance to get involved and make a difference. Most recently our local Feeding America announced they need all hands on deck to help get food out to those in need. Our Marketing team members volunteered to help sort food and pack boxes for those in need. The local office Feeding Southwest Virginia serves over 26 counties and a 9 city region. They have served all 26 counties for 38 years and have provided over $27 million worth of food and grocery products. They have a setup of over 354 partner feeding programs and over 7000 volunteers. Feeding America Southwest Virginia has received over 36,000 volunteer hours. The marketing team really enjoyed learning more about the organization and being able to make a difference. If you want to learn more about ways to help check out their site :

We're Hiring

12/2/2019 (Permalink)

Production Technician

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Production Technician. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened.”

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! Can't wait to have you apart of our team !

Feeding America

10/17/2019 (Permalink)

large group of people standing in front of a green sign for feeding america smiling Owners Quinn and Lisa Mongan and Marketing Coordinator Jamie Dillard volunteering at Feeding America

We believe the most important part of being a great company is Service. Not just customer service but service to the community. When you meet an employee in our office you will find out quickly we are passionate about our town. Most of our SERVPRO family volunteers time at one or more service organization regularly. We love to give back to the town we serve our customers become more like family. Owners Quinn and Lisa Mongan and Marketing Coordinator recently got the opportunity to help pack meals for seniors at our local Feeding America facility. Food severity is a large problem here in the Valley and Feeding America is on the front lines helping. It was a very humbling experience to see how some of our local seniors are living day to day. With the recent pandemic Feeding America has a large request for food and has even bigger need for volunteers. Our team has been able to assist more frequently and encourage others to help out as well. 


9/10/2019 (Permalink)

man at desk with plastic pink flamigoes all around him holding a sign saying you've been flocked Here our Production Manager was "flocked" by our Marketing Coordinator.

For the last 5 years Marketing Manager Kayla has been a team captain of SERVPRO HEROES for JDRF’s One Walk. JDRF is a nonprofit organization that raises awareness and funding to help find the cure for Type 1 diabetes. One of our production managers actually has Type 1 diabetes so this is a cause very near and dear to us. We do “flocking” , bake sales, dinners, and t-shirts to raise funds for our team. Our whole team gets involved in the fun for a great cause. The One Walk is truly something everyone looks forward to every year. This year the walk will take place at Elmwood park on September 22nd. We are excited to flood the park with orange and green as the SERVPRO HEROES Team.

Roanoke Valley SPCA

9/10/2019 (Permalink)

5 women standing up holding pet food and supplies in front of a wall that says SERVPRO A few members from our team showing what team work can do!

We believe very strongly in serving in our community. Our team recently got to participate in a food drive for The Roanoke Valley SPCA, a local animal shelter. Many of our employees are fur parents and jumped at the idea of being able to help. We asked in our weekly meeting for team support and boy did they show up. We filled the box from the SPCA to the top and beyond with toys, food, blankets and treats. The Roanoke Valley SPCA is located in Roanoke, Virginia and they provide a safe home and care for animals as long as they need. They open their doors for fostering two weeks at a time and for the best part adoptions. You can find more information on this organization by checking out their site

Watch them Grow

7/19/2019 (Permalink)

At SERVPRO of Roanoke we want our customers to have the best experience. In order for that to happen we have to make sure our employees, who are more like family are having the best experience. One way for us to give back to our team is to invest in their growth and development. We offer all our team the chance to further their skill set and to become certified in the many services we offer. We love to promote our team and to give them a chance to shine as leaders. Even with a busy work schedule and a busy home life our employees continue to grow their certifications. When an employee completes a new training program or certification we bring them in front of everyone to take their pretty picture and for their fellow team to show them recognition. This past week we got to celebrate four members of our team on their newest achievement of becoming Certified Bio-Recovery Technicians through the American Bio Recovery Association. We are so proud of them and their many achievements in and out of work. 

Three IICRC Master Certified Technicians

2/12/2019 (Permalink)

Our 3 IICRC Master Certified Technicians

SERVPRO of Roanoke County is proud to announce that we now have three IICRC Master Certified Technicians on our team.  This morning we presented Mikee Bogan, One of our Production Managers, with his Master Fire and Smoke Restorer Certificate.  He now joins our owner, Quinn Mongan, who is a Master Certified Fire and Smoke Restorer and a Master Water Restorer, and Kevin Lancaster, our Vice President of Operations and our General Manager, who is a Master Fire and Smoke Restorer, a Master Water Restorer, as well as a Master Textile Cleaner.  We are proud of our SERVPRO of Roanoke team, and we take pride in their education and development in our field of work.  Congratulations to Mikee Bogan for taking his IICRC certifications to the next level!

Bigs in Blue

11/12/2018 (Permalink)

SERVPRO of Roanoke County is a proud sponsor of the Bigs in Blue program with Big Brothers Big Sisters.

The Bigs in Blue program is built on the belief that trust and understanding in a community are developed one relationship at a time. A police officer who volunteers to be part of Bigs in Blue will be matched with a child facing adversity in the community. Many children in our area see law enforcement officers solely as authority figures, not as regular people in our communities. Bigs in Blue will not only enable youth to bond with caring, supportive officers, but will also enable officers to get to know the community they serve. Win-Win for all!

The local goal is to match 30 children with law enforcement officers across Southwest Virginia in 2017. All officers in the police departments, fire departments, sheriff's office and emergency response agencies are invited to make a difference in a child's life by becoming a Big.

Alisha's Last Day

9/21/2018 (Permalink)

We are sad to see our amazing accounting clerk go after almost 4 years working with us here at SERVPRO of Roanoke, but we are so thankful for the time we got to share with her!  Alisha is going to be switching to staying full-time with her wonderful son, but we hope she will still stop in to see us every once in a while! She has been a true asset to our office team since the start of her SERVPRO career.  Whether she is communicating with customers over the phone, working on bookkeeping, or helping to manage job file activity, Alisha always kept a positive attitude flowing throughout the office.

From all of SERVPRO, we wish Alisha the best of luck, and we will miss you!

Rock A Tee Day

9/14/2018 (Permalink)

Our Team in their Rock A Tee Shirts!

Here at SERVPRO of Roanoke, we are proud to help support the Ronald McDonald House Charities of Southwest Virginia during their annual Rock A Tee day.

The Ronald McDonald House Charities keeps families from all around with sick children close to each other and provides them with the care and resources they need.   

Their Mission is, "Ronald McDonald House Charities of Southwest Virginia provides the Ronald McDonald House, a comfortable and supportive, 'home-away-from-home' for the families of sick and injured children who must come to the Roanoke area for medical treatment, and the Ronald McDonald Family Room, a respite area for parents to rest and regroup, steps away from their child's bedside."

The Rock A Tee day is an annual fundraising event that helps provide comfort, support, and care for the families who may have seriously ill or injured children receiving treatment in our local hospitals.

To learn more about this awesome charity, click here!

National Get To Know Your Customers Day!

7/19/2018 (Permalink)

July 19, 2018 is National Get To Know Your Customers Day, and we want to do just that, but not just today, every day!  When we are working with our customers, it is usually due to the aftermath of some type of damage, whether that be flooding, fire, or even just the need for a general cleaning or air duct cleaning.  During these times we strive to make genuine connections with our customers so that we can help improve their situation as seamlessly as possible.  In order to get an even better understanding of our customers, and the experiences they've had with us, we would like to welcome you to leave us feedback.

Have you worked with us in the past?  How was your experience?  How can we improve our services to provide you with a better customer experience?  

How You Can Share:

Leave us a review on our  Facebook Page

or our Google Page:Google Page

or even feel free to give us a call at 540-389-5818 and leave us feedback!

SERVPRO wins awards from 3 Chambers of Commerce

11/27/2017 (Permalink)

SERVPRO of Roanoke, Montgomery & Pulaski Counties have so much to be thankful for in the past year.  With our extensive community involvement, knowledgeable work force and high consumer satisfaction rating, we were able to win the following prestigious awards from our local Chamber of Commerce's.

SERVPRO of Roanoke has won the 2016 Small Business of the Year award from the Salem-Roanoke County Chamber of Commerce.

SERVPRO of Roanoke has also won the 2017 Business to Consumer category Small Business of the Year award from the Roanoke Regional Chamber of Commerce.

SERVPRO of Montgomery & Pulaski Counties has won the 2016 Business of the Year award from the Montgomery County Chamber of Commerce.

We are so honored and blessed. Thank you to all the Chambers for this honor and thank you to our employees who allowed us to make this happen.  We are so proud and will continue to strive to be the best remediation company around.