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Fire & Water - Cleanup & Restoration

What to Expect Following a Water Damage

7/5/2018 (Permalink)

The first 24 hours following a water loss are the most crucial in preventing secondary or permanent damage to your home.  Within just a few hours of a loss being reported to our team, a SERVPRO Professional will be on-site to help ensure that the water damage is being handled properly and efficiently by completing the following steps:


A SERVPRO of Roanoke Professional will inspect the affected areas of the property to determine the extent of the damage.  They will also be there to provide a review of the inspection with you to answer any questions before we begin working on your home or business.

Emergency Services

Next, SERVPRO of Roanoke's team of professionals will take immediate steps to protect the home or property and personal belongings from further damage by extracting the excess water and preparing for the drying process.  They will explain in detail the needed emergency services step-by-step.


To help ensure your home and personal belongings, or property are dried to appropriate industry standards, one of our professionals will monitor the drying process.  The results will be consistently communicated to you throughout the monitoring process.

Restoration Services

Our team will replace structural materials such as drywall and baseboards, reinstall carpets, and clean affected areas of the property and belongings.  A final walk-through of the job site will be conducted with you to help ensure their property was returned to the preloss condition when possible.

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